Stretcher
Confirm the receiving location before a scheduled stretcher trip
A facility name is not enough—confirm the department, entrance, check-in process, receiving contact, and what happens if the destination is not ready.
Original editorial illustration; not a photograph of Cathay operations.
A scheduled non-emergency stretcher trip can reach the correct building and still lose time at the wrong entrance. Hospitals, rehabilitation centers, clinics, and residential facilities may use different doors for admissions, appointments, discharges, and after-hours arrivals. A complete receiving plan gives the transportation team a specific destination and gives the facility a clear expectation of the arrival.
Name the department, not only the building
Record the destination's full name, department or unit, street address, building or pavilion, floor, room if assigned, and the entrance the facility wants used. Confirm whether the stretcher route is different from the public lobby route.
For a medical campus, add the closest cross street or driveway name. A main mailing address may lead to a door that cannot accommodate the planned arrival.
Identify a receiving contact
Ask for the name or role of the person who can confirm the destination is expecting the passenger. Include a direct telephone number for the unit, admissions desk, clinic, or other receiving point—not only a general switchboard when a more useful number is available.
Confirm who will meet the passenger and what paperwork or identification the facility expects. Keep medical decisions and clinical handoff instructions with the appropriate healthcare professionals.
Plan for timing changes
Verify the appointment, admission, or discharge time close to travel day. If the destination changes the entrance or says the room is not ready, update the transportation provider before pickup whenever possible.
- Exact department, unit, and entrance.
- Receiving contact and direct telephone number.
- Confirmed arrival window.
- Paperwork and belongings traveling with the responsible party.
Keep the trip non-emergency
Planned stretcher transportation is not an ambulance substitute. If the passenger develops urgent symptoms or needs emergency medical care, call 911 or follow the facility's emergency procedure.
Cathay Express Transportation can review access and receiving details for a scheduled non-emergency stretcher trip. Final service depends on the confirmed passenger needs, locations, timing, and available vehicle.
Your next step
Plan a non-emergency stretcher arrival
Connect with our team to discuss your needs and the available arrangements.
