Stretcher
After-hours stretcher transport needs a confirmed entrance
Evening and weekend entrances can differ from daytime access. Confirm the open door, receiving contact, and indoor route before departure.
Original editorial illustration; not a photograph of Cathay operations.
A building that is easy to enter at noon may use a locked lobby, security desk, or separate receiving door after hours. For a non-emergency stretcher trip, that difference matters because the vehicle crew needs a clear, accessible route and someone ready to receive the passenger. Confirming the entrance before departure prevents a curbside search at the end of the trip.
Ask which entrance is actually open
Call the destination and ask for the exact entrance used at the expected arrival time. Record the street address, door name, nearest cross street, and any security or intercom instructions.
Do not rely on the main address alone. Hospitals, nursing facilities, apartment buildings, and rehabilitation centers may route evening arrivals to a different side of the property.
Verify the indoor route
Confirm that elevators, corridors, ramps, and doorways on the planned route will be available. If an elevator is locked after hours or requires staff access, arrange for an authorized person to meet the transport team.
Mention construction barriers, narrow turns, steps, or long outdoor approaches when booking. These are transportation-access details, not medical instructions.
Name a receiving contact
Provide a direct number for someone who will answer near the arrival time. The contact should know the passenger is coming and where the transport team should enter.
- Open entrance and door label.
- Security, intercom, or check-in process.
- Accessible indoor route and elevator availability.
- Receiving person's name and direct number.
Recheck before the vehicle leaves
For an evening, weekend, or holiday trip, make one final confirmation close to departure. If the receiving location changes the door or cannot accept the arrival, notify the transportation provider immediately.
Non-emergency stretcher transportation is not emergency medical service. Call 911 for an emergency or when immediate medical attention is required.
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